This Privacy Policy applies to the www.swacardz.com
Swacardz (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from www.swacardz.com.
By using our website, you agree to this Privacy Policy.
Swacardz is the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (India).
1. Who We Are
Brand Name: Swacardz
Legal Entity: Swacardz (a registered MSME)
Registered Address: 741, Hiran Magri, Sector 11, Udaipur 313001
Country: India
Email: [email protected]
2. Information We Collect
We collect information directly from you when you use our website.
A. Contact Information
• Name
• Email address
• Mobile number
• Shipping and billing address
• City, state, PIN code, country
• Notes for shipping
B. Payment Information
When you make a purchase:
• Payments are processed securely by Razorpay.
• We do not collect or store your credit/debit card numbers or expiry dates.
Razorpay handles payment data according to their own privacy policy.
C. Information You Share
We may collect information you:
• Enter on our website
• Share via forms or surveys
• Post publicly on Swacardz social media pages
D. Demographic Information
We may collect demographic information about you, or any other related information provided by your during the use of our website. We might collect this as a part of a survey also.
3. Technical Information
We do not intentionally profile users through IP addresses or browsing behavior. However, basic technical data may be automatically processed by:
• Hosting providers
• Razorpay
• Email/SMS services
This is done strictly for security, fraud prevention, and operational purposes.
4. How We Use Your Information
We use your information to:
1. Confirm orders and deliver products
2. Respond to your questions or requests
3. Improve our products and customer experience
4. Send transactional messages (order updates, receipts, delivery info)
5. Send promotional emails or offers
6. Prevent fraud and ensure platform security
7. Meet legal obligations
We only use your data for legitimate business purposes.
5. Consent
By using this website, you consent to the collection and processing of your personal data as described here.
You may withdraw your consent at any time by emailing us at [email protected]
6. Sharing of Information
We may share your information with:
A. Service Providers
Including:
• Razorpay (payment processing)
• Shipping and delivery partners
• Email/SMS providers
• Website hosting services
These partners only use your data to perform services for us. Some vendors may be located outside India.
B. Legal Requirements
We may disclose information if required by law, court order, or government authority.
C. Business Transfers
If Swacardz is sold or merged, customer data may be transferred as part of that process.
We will inform you before sharing your data for any purpose not listed here.
7. Cross-Border Data Transfers
Some service providers may store data outside India. We ensure such transfers follow applicable legal safeguards.
8. Data Retention
We keep your personal data only as long as needed to:
• Complete transactions
• Provide services
• Meet legal requirements
After that, data is securely deleted or anonymized.
9. Your Rights (Under India’s DPDP Act, 2023) – You have the right to:
• Access your personal data
• Correct or update your data
• Request deletion
• Withdraw consent
• Nominate another person to manage your data if you become incapacitated
• File a complaint with the Data Protection Board of India
To exercise these rights, email [email protected]
10. Marketing Emails
We only send 3-4 marketing emails in a year. You can opt out of promotional emails anytime by writing to: [email protected]
We may still send essential transactional messages about your orders.
11. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect children’s data. If you believe a child has shared personal information, contact us and we will delete it.
12. Security Measures
We use reasonable technical and organizational safeguards to protect your data from unauthorized access, misuse, or loss. No system is 100% secure, but we take data protection seriously.
13. Third-Party Websites
Our site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.
14. Grievance Officer
As required under Indian law:
Grievance Officer: Rahul Hasija
Address: 103, Goldy Apartment, 223-M, Khatiwala Tank, Indore (M.P.)
Email: [email protected]
We aim to resolve complaints within 10-15 working days. If unresolved, you may approach the Data Protection Board of India.
15. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.
16. Jurisdiction
This Privacy Policy is governed by the laws of India.
Any disputes shall be subject to Indian courts.
Information we collect
1. Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, and country
2. Payment and billing information. We might collect your billing name, billing address and payment method when you buy a product and service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner RazorPay.
Information you post
1 We collect information you post and share in a public space on our website or on a third-party social media site belonging to www.swacardz.com
2. Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.
Note: We respect your privacy and thus do not collect any information about your internet usage patterns, ip addresses, or any other information passively. We collect information directly from you.
Use of your personal information
1. We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
2. We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.
3. We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
4. We use information for security purposes. We may use information to protect our company, our customers, or our websites.
5. We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.
6. We use information to send you transactional communications. We might send you emails or SMS about your subscription or product purchase
7. We use information as otherwise permitted by law.
Sharing of information with third-parties
1. We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
2. We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
3. We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
4. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
5. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
6. We may share your information for reasons not described in this policy. We will tell you before we do this.
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email [email protected]. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Rahul Hasija
103, Goldy Apartment, 223-M, Khatiwala Tank, Indore (M.P.) 452014
Phone: +91 8239471347
Email: [email protected]
If you have any questions about this Policy or other privacy concerns, you can also email us at [email protected]
Updates to this policy
This Privacy Policy was last updated on 25.01.2026. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.